Your next moment of care
Let’s plan your visit.
A little preparation makes your time with Natalie feel easy. Find your form, review the appointment policies, and continue when you’re ready.
1. Prepare for your visit
You do not need to finish a form to book. Bring your completed form, or fill out a paper copy at your appointment. Arrive at least five minutes early, allowing extra time for directions, paperwork, or concerns.
Massage & assisted stretching
For your first visit, download the fillable intake form and open it in a PDF app on your phone or computer. Enter your answers, save the completed copy, and email it to Natalie—or print it and bring it with you. Tell Natalie about any changes at later visits.
Download massage & stretch intake (PDF)Send your completed form to Natalie
Save your completed PDF, then attach it to an email to the address below. You can also use your phone’s Share option to send the saved file through your email app.
Remember to attach your saved form before sending. Opening your email app does not attach or send it automatically.
Prefer not to email personal information? Bring your completed form on your phone or on paper, or fill out a paper copy at your appointment.
Spray tanning · preparation & consent
Golden Touch by Natalie
Prepare for your spray tan.
Review the consent form before your visit. It covers skin sensitivities, preparation, aftercare, appointment policies, and optional photo permission. Client and technician signatures are completed for your appointment.
Download tanning consent form (PDF)
Save and print the form, or use a PDF app that supports adding text and a signature. Email the saved PDF using the instructions below, or bring it with you. A paper copy is available at your appointment. Keep health information out of website inquiry forms.
Send your completed form to Natalie
Save your completed PDF, then attach it to an email to the address below. You can also use your phone’s Share option to send the saved file through your email app.
Remember to attach your saved form before sending. Opening your email app does not attach or send it automatically.
Prefer not to email personal information? Bring your completed form on your phone or on paper, or fill out a paper copy at your appointment.
Important spray-tan information
A spray tan does not replace sunscreen. Results and fading vary, and bronzer may transfer to clothing. Discuss allergies, sensitive or irritated skin, breathing concerns, and protective measures with Natalie before spraying. Avoid inhaling or swallowing spray and protect the eyes, lips, and mucous membranes. You may ask to stop at any time.
2. Review appointment policies
Give at least 48 hours’ notice to avoid a fee. Less than 48 hours: 50% of the base session price. Same-day cancellation, no-shows, or arrival 20 minutes or more late: 100%. Only one fee applies. No fee applies to an unconfirmed request.
Appointment & cancellation policy
Booking & payment
Massage and stretching appointments are reserved through Square after the customer chooses a service and receives a booking confirmation. Square requires a card on file, charges $0 at booking, and leaves the advertised service balance due at the appointment. Spray tanning, package, and gift arrangements are confirmed directly with Natalie. A credit-card surcharge of up to 3% may apply. Natalie discloses it before payment and it appears on the receipt. It does not apply to cash, debit cards, or prepaid cards. Never send card details by text, email, or a website form.
Cancel or reschedule
Call or text 916-997-5960 at least 48 hours before your confirmed appointment to cancel or reschedule without a fee. Less than 48 hours’ notice costs 50% of the agreed base session price. Same-day cancellation, a no-show, or arrival 20 minutes or more late costs 100% instead. Same-day means the appointment’s calendar date in Central time. Fees are not added together; only the highest applicable fee applies. Add-ons, gratuity, and travel are excluded from these fees. Pending requests can be canceled without charge.
Prepaid visits & gifts
For a package or membership, fees use the amount actually paid per session, not the full regular price. A cancellation with less than 48 hours’ notice, before the appointment day, uses half that session’s paid value; same-day cancellation, a no-show, or arrival 20 minutes or more late uses one session. Natalie records either a prepaid deduction or a payment charge, never both for the same fee. A gift is charged only for an authorized fee, never its entire balance simply because a visit was missed.
Arrival & emergencies
Arrive at least five minutes early. Allow extra time to find the location, complete the available paper intake form, or discuss several concerns. If you are late, your session may end at its original time at the agreed price. Call or text if delayed. Illness, unsafe weather, or emergencies may qualify for a fee waiver at Natalie’s discretion; please contact her as soon as possible rather than attending while ill.
If Natalie cancels
No cancellation fee applies. Choose to reschedule or receive a refund of the prepaid amount for that visit. Package and membership credit is restored, with an extension if needed. Payments made with a gift return to that gift’s balance.
Comfort & service suitability
Massage and stretching support wellness and do not replace medical care. Discuss pregnancy, injuries, sensitivities, and any needed clearance through Natalie’s intake process. You can ask to adjust or stop a session. Professional boundaries and appropriate draping apply. A parent or legal guardian must provide written consent for minors and confirm attendance requirements with Natalie.
Studio visits & mobile tanning
Massage and assisted stretching take place inside the Sowilo building in Sapulpa. Spray tanning is offered in the studio or mobile within 20 miles of Sapulpa. For mobile tanning, agree on access, a suitable space, location, and any travel cost before booking. Follow Natalie’s preparation, rinse-time, and aftercare guidance. No automatic repeat service or extra charge is authorized by these policies.
Refunds & non-refundable purchases
Appointments & completed services
Cancel an individually prepaid visit at least 48 hours ahead and choose a refund or rescheduling. Package and membership visits return to their prepaid balance, subject to those purchase terms. Later cancellations and no-shows follow the appointment policy; any remaining individually prepaid amount is refundable. Completed services are generally non-refundable. Please contact Natalie promptly about a concern so she can discuss an appropriate remedy. This does not limit refunds required by law.
Errors & provider cancellations
Verified duplicate or incorrect charges will be corrected. If Natalie cancels a visit, choose rescheduling or a refund of that visit’s paid value. If she permanently cannot provide a prepaid service, verified unused paid value is refundable. No cancellation fee applies when Natalie cancels.
How to request a refund
Call or text 916-997-5960 or email natshealingtouch@gmail.com with your name and receipt or request reference. Do not send payment-card details. Approved refunds return to the original payment method; gift-funded amounts return to the gift balance. Split payments are refunded to their respective sources. Refunded value is removed from the associated credit once. Bank processing times vary; Natalie will confirm the amount and provide a refund receipt after processing.
Using a gift card or prepaid package?
Have your gift number or purchase receipt handy so Natalie can apply your paid credit. A purchase does not reserve a date or time.
If a booking screen asks you to pay for a service your credit should cover, contact Natalie before paying again. She can confirm your balance and any difference for upgrades or add-ons.
Giving to someone else? Share this page with the recipient and let them choose their own appointment.
3. Arrange your appointment
Massage & assisted stretching
Continue to Square to choose your service and an available time. Your visit is reserved when Square confirms your booking.
Continue to Square schedulerPay a confirmed amount
Use Natalie’s secure Square payment link only after she confirms the amount you owe. Payment does not reserve an appointment.
Pay securely with SquareSpray tanning
Choose an in-studio tan inside the Sowilo building, or ask about mobile tanning within 20 miles of Sapulpa. Natalie confirms timing, location, and availability.