Packages & regular care
Keep feeling good on purpose.
Choose a prepaid massage or assisted stretching package. Make room for care that fits your routine.
Regular care
Find your rhythm.
Talk with Natalie about a regular appointment routine or an existing membership. She will confirm the options and terms with you personally.
Talk with NatalieCare that adds up
A little consistency. A little saving.
Choose three massage sessions at your preferred length, or six 25- or 50-minute full-body assisted stretches. Use the discounted visits within three months of purchase. Unused paid value remains service credit afterward. Confirm availability before purchasing.
Ask about a packageUse the included visits within three months of purchase. After that, unused paid value remains service credit. Packages do not renew automatically.
Package policy
What you purchase
Each massage package includes three custom or pregnancy massages at the selected duration. Each stretch package includes six full-body assisted stretches at the selected duration, without massage. Packages are prepaid for one named client. Add-ons cost $10 each per visit and are optional; travel and applicable tax are separate. Package and membership discounts cannot be combined.
Three-month use window
Complete the included visits within three months of the package purchase date. The receipt confirms that date and the use-by date. Book ahead; buying a package does not reserve appointment times. For a package purchased using a gift card, this window starts when the gift is redeemed for the package.
After three months
The discounted session entitlement ends, but unused paid value does not disappear. It becomes service credit with no expiration or inactivity fees, usable at then-current prices. Credit equals the package price minus the allocated paid value of completed sessions, valid cancellation fees, and any refunds. There is no retroactive repricing of completed visits. For example, after one visit in a $330 three-session package, $220 remains.
Changes, refunds & transfers
Contact Natalie before the use-by date if illness or her availability prevents completion; she can extend the window. An entirely unused package may be canceled within seven days for a refund to its original payment method. After that, or once used, remaining paid value stays as service credit except where a refund is required by law or Natalie cannot provide the service. Ask Natalie before transferring unused visits to someone else so intake and the balance can be updated.
Missed appointments
The appointment policy applies. A cancellation with less than 48 hours’ notice, before the appointment day, uses 50% of one session’s allocated paid value. Same-day cancellation, a no-show, or arrival 20 minutes or more late uses one session. No extra cancellation charge is added for the same visit. Unused prepaid add-ons stay as credit. Natalie confirms any deduction and the remaining balance.
Appointment & cancellation policy
Booking & payment
Massage and stretching appointments are reserved through Square after the customer chooses a service and receives a booking confirmation. Square requires a card on file, charges $0 at booking, and leaves the advertised service balance due at the appointment. Spray tanning, package, and gift arrangements are confirmed directly with Natalie. A credit-card surcharge of up to 3% may apply. Natalie discloses it before payment and it appears on the receipt. It does not apply to cash, debit cards, or prepaid cards. Never send card details by text, email, or a website form.
Cancel or reschedule
Call or text 916-997-5960 at least 48 hours before your confirmed appointment to cancel or reschedule without a fee. Less than 48 hours’ notice costs 50% of the agreed base session price. Same-day cancellation, a no-show, or arrival 20 minutes or more late costs 100% instead. Same-day means the appointment’s calendar date in Central time. Fees are not added together; only the highest applicable fee applies. Add-ons, gratuity, and travel are excluded from these fees. Pending requests can be canceled without charge.
Prepaid visits & gifts
For a package or membership, fees use the amount actually paid per session, not the full regular price. A cancellation with less than 48 hours’ notice, before the appointment day, uses half that session’s paid value; same-day cancellation, a no-show, or arrival 20 minutes or more late uses one session. Natalie records either a prepaid deduction or a payment charge, never both for the same fee. A gift is charged only for an authorized fee, never its entire balance simply because a visit was missed.
Arrival & emergencies
Arrive at least five minutes early. Allow extra time to find the location, complete the available paper intake form, or discuss several concerns. If you are late, your session may end at its original time at the agreed price. Call or text if delayed. Illness, unsafe weather, or emergencies may qualify for a fee waiver at Natalie’s discretion; please contact her as soon as possible rather than attending while ill.
If Natalie cancels
No cancellation fee applies. Choose to reschedule or receive a refund of the prepaid amount for that visit. Package and membership credit is restored, with an extension if needed. Payments made with a gift return to that gift’s balance.
Comfort & service suitability
Massage and stretching support wellness and do not replace medical care. Discuss pregnancy, injuries, sensitivities, and any needed clearance through Natalie’s intake process. You can ask to adjust or stop a session. Professional boundaries and appropriate draping apply. A parent or legal guardian must provide written consent for minors and confirm attendance requirements with Natalie.
Studio visits & mobile tanning
Massage and assisted stretching take place inside the Sowilo building in Sapulpa. Spray tanning is offered in the studio or mobile within 20 miles of Sapulpa. For mobile tanning, agree on access, a suitable space, location, and any travel cost before booking. Follow Natalie’s preparation, rinse-time, and aftercare guidance. No automatic repeat service or extra charge is authorized by these policies.
Refunds & non-refundable purchases
Packages
An entirely unused package is refundable within seven days of purchase. After seven days or any use, purchases are non-refundable unless required by law or Natalie cannot provide the service; unused paid value remains service credit. Completed visits are not repriced at the regular rate when calculating that credit.
Appointments & completed services
Cancel an individually prepaid visit at least 48 hours ahead and choose a refund or rescheduling. Package and membership visits return to their prepaid balance, subject to those purchase terms. Later cancellations and no-shows follow the appointment policy; any remaining individually prepaid amount is refundable. Completed services are generally non-refundable. Please contact Natalie promptly about a concern so she can discuss an appropriate remedy. This does not limit refunds required by law.
Errors & provider cancellations
Verified duplicate or incorrect charges will be corrected. If Natalie cancels a visit, choose rescheduling or a refund of that visit’s paid value. If she permanently cannot provide a prepaid service, verified unused paid value is refundable. No cancellation fee applies when Natalie cancels.
How to request a refund
Call or text 916-997-5960 or email natshealingtouch@gmail.com with your name and receipt or request reference. Do not send payment-card details. Approved refunds return to the original payment method; gift-funded amounts return to the gift balance. Split payments are refunded to their respective sources. Refunded value is removed from the associated credit once. Bank processing times vary; Natalie will confirm the amount and provide a refund receipt after processing.
Three 60-minute massages
Save $10 compared with individual sessions
Three 75-minute massages
Save $30 compared with individual sessions
Three 90-minute massages
Save $30 compared with individual sessions
Three 75-minute pregnancy massages
Save $30 compared with individual sessions
Six 25-minute assisted stretches
6 × 25 min
Six 50-minute assisted stretches
6 × 50 min
Package visits take place in the Sapulpa studio. Natalie confirms availability and arrival details.
Make it your own
Your package. Your extras.
Add any of these enhancements to an individual massage or package visit for $10 each, per session. Natalie confirms suitability before your appointment.
Package: $290
Add-ons: $0
Estimated total: $290
Add-ons are optional and are not included in the package price. Travel and applicable tax are separate. The Works includes sports massage, PNF assisted stretching, Graston Technique, and fire cupping. Included techniques are not charged again as add-ons.
Your time, protected
Make room for regular care.
Choose your service and an available time through Natalie’s secure Square scheduler.